Terms and conditions

We are pleased that you have chosen to use the online custom writing services of Best-Custom-Essays.net

When you seek academic writing assistance from our company, we promise that your experience will be rewarding and that you will receive exactly the writing assistance that you have ordered. Custom essay and paper writing service is our only business, and customer satisfaction is always our goal.

We have provided these terms and conditions that define the relationship that is established between you and our company, and we ask that you read through them carefully so that you understand how we do business, and what each of our obligations and responsibilities are as we conduct business with one another.

If you have any questions about these terms and conditions, or the custom writing services that are outlined in this document, please contact our customer support center for further clarification.

Payments

When you place an order for products and/or services from Best-Custom-Essays, you are automatically agreeing to be bound by these Terms and Conditions. Also, you are agreeing that you will lawfully make payment and you are authorizing payment by your credit card (or other approved payment means) for the fee charge quoted you by our company at the completion and submission of your order.

Any unauthorized use of credit/debit cards or banking information for the purpose of making payment to Best-Custom-Essays.net will be viewed as a crime. We inform all of our customers that we will fully cooperate with all law enforcement officials and government agencies in the prosecution of fraud and cybercrime.  Should it come to our attention that any customer has engaged in financial fraud, we will report that customer to law enforcement.

Use of Products

Our custom writing essays and custom writing paper services, by which are produced essays, research papers and other works, book reviews, presentations, and any other academic writing, are intended for customer use in the form of study, research and reference. Customer must refrain from unauthorized use of products purchased from Best-Custom-Essays.net, and any use other than for study, research and reference is unlawful, without the permission of the company.

While we guarantee the quality and standards of our writing, we will not provide any express or implied warranties relative to consequences should the customer submit a product to any school or university.  Further, Best-Custom-Essays.net is not responsible for any consequences arising from failure on the part of the customer to learn the material contained in any purchased product.

Resource Materials

Our paper writing service, by its very nature, involves the use of research materials in product production – this may be books, newspapers, journals, published and unpublished papers, and Internet-based information. The assigned writer for each product will use what is, in his/her estimation the most appropriate materials for the work to be produced. Should the customer have specific source materials to be used, it is the responsibility of the customer to provide these to the writer. 

When a customer has specific resource materials to be used, s/he must submit these to the writer as quickly as possible. Failure to do so will delay project commencement and thus delivery.  Best-Custom-Essays.net is not responsible for late delivery due to the failure of a customer to provide materials promptly.

Customer Instructions

Our custom writing paper and essay service strives at all times to conform to the specific production guidelines that a customer provides to us. In fact, customer instructions guide the research and writing that is undertaken by the personally assigned writer. It is important, then, that you take the time to give all instructions carefully as you complete your order form.

Once the final draft of your ordered product is available, you will have the opportunity to review it and to make sure that all of your instructions have been followed. If not, or if you are no satisfied with any of the draft, you are encouraged to inform your writer of the changes that need to be made. However, if you and your writing have been communicating carefully during the production, this shouldn’t be an issue.

To ensure that the writer has all of the guidelines you wish, we ask that you do the following:

  1. Complete those fields of the order form that constitute specific details carefully and clearly
  2. After submission and assignment of your writer, please login to your personal order page. In the area for “Order Tracking,” you should check the instructions again, and add or delete as necessary.
  3. Confirm your instructions and give your writer the “go-ahead”
  4. Your writer will let you know that s/he has received your instructions confirmation. If your writer should need additional clarification s/he will contact you.

We ask that you confirm your order instructions within three hours of order placement, sooner if your deadline is urgent.

Any orders that are submitted without instructions will not be begun until instructions are provided.

Best-Custom-Essays.net does guarantee that all customer instructions will be followed and that free revisions will occur if those instructions have not been followed. Once the customer has confirmed his/her instructions, they may not be changed without the potential for additional charge, because such changes will require additional work for the writer.

Our Guarantees

When a customer places an order to buy custom writing from us, we take our responsibility seriously and therefore provide the following guarantees:

  1. All writing produced by Best-Custom-Essays.net will be fully original and plagiarism-free, as well as customized to each customer’s specifications
  2. All writing produced and delivered to a customer will never be transferred, published, sold, or distributed to anyone else.
  3. We will meet the customer’s deadline for delivery
  4. Personal information provided by a customer in the process of order placement shall be protected and held fully secure. Personal information shall never be disclosed to a third party. The only exception to this guarantee is if a customer has engaged in fraud, and then personal information will be released to law enforcement officials and agencies.

Revisions Requests

Once you receive your final draft of the product, you will have 14 days to review and to request revisions. Please understand that fee revisions are offered when a final draft does not, in some way meet the instructions and specifications that you gave to your writer when you confirmed your instructions on your personal order page.  If 14 days pass, and we have not heard from you, we will assume that you are satisfied with your product. You may request as many revisions as necessary within that 14-day period, for any corrections that must be made to conform to your original orders.

For major and lengthy works, such as theses and dissertations, we recognize that it may take longer to fully review the final draft. Hopefully, you have had progressive delivery of sections and/or chapters along the way. However, for these longer products, the customer shall have a 30-day review and revision request period.

All revisions shall be according to the original instructions. If there are revision requests that are not due to failure to adhere to original instructions, then we will be happy to make them; however, the customer understands that such revisions will be considered additional work and will involve additional charges.  As well, if a customer requests revisions after the 14-day period, additional charges will apply.

Customer Refunds

There may be circumstances which cause a customer to cancel an order.  Refunds will be provided due to order cancellation. If the writer has not yet begun on the order, a full refund will be given to the customer; however, if work has begun, the administrator shall determine how much has been completed and what amount the refund to the customer should be based upon that amount of work. Refunds are usually issued 5-7 business days after office approval. Refund will be in the form of a credit back to the account from which payment was made.

For refund requests based on anything other than order cancellation prior to receipt, will be considered on an individual basis, taking into account the reason for the refund request and the merits of that request. Should a refund request be made due to customer contention that the quality of the Product is not good, the customer will be asked to provide evidence and examples from the work to our Quality Control Department. These will be evaluated by our experts, and a decision made. Percentage of refund is solely up to our Quality Control Department after it has fully evaluated the claim of poor quality and the evidence provided by the Customer. All refund requests based upon poor quality must be made within 14 days after receipt of the final draft of the product.

If delivery of a product is delayed due to a failure on our part, we will provide a refund to the customer in the form of a credit to be applied to the next order. Such credits must be used within 365 days of the issuance.

Verification of Identity

It is always tantamount to us to protect customer personal and financial information, and we do have a verification process that we sometimes use to verify the identity of the individual using a cred/debit card or a bank e-check or draft in payment for an order. We may call the cardholder or the cardholder’s bank for verification that the card is authorized for use as payment to us.

WE also sometimes ask for identification documents from a customer, s that we can verify that s/he is in fact the individual in whose name the card or bank account is held. These may be in the form of a driver’s license, a government issued ID, a passport or visa, or other governmental identification. These documents will be held by our Legal Department, but the customer can be assured that, once the verification process is complete, they will be destroyed.

If you are asked to provide documents, you may send them via fax, you may scan and email them, or you may take a picture on your mobile device and email them to us.  As well, we ask that you submit them quickly, so that the verification process can be completed and that work may begin on your order.  Please also be certain that, when you place an order to buy writing from us at a cheap price, you provide a valid telephone number, so that we may contact you if verification is required.

The easiest method of payment is through PayPal, because verification documents will not be required.  Verification, if it occurs is completed by telephone call only and that is, by far, the fastest method.

If credit card or bank fraud is found, in the course of our verification process, please understand that we will report it to all appropriate law enforcement entities and will assist them in prosecution.

One further note: if you should receive a refund from the company, partial or full, the company shall retain ownership of the Product. This ownership allows us to sell, transfer, publish and distribute the product in any way we deem to be in our best interests. You will give up all rights to the product, and we may begin an “authorship” search to ensure that you have not used the product, either in whole or in part, in any way. If you receive a refund, we expect that you will respect our ownership of the product and will not subject yourself to either embarrassment of consequences for your use of it.